On this episode of Madsen's Musings, I talk about the streamlining of workflow and commerce techniques.
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A transcript is supplied underneath the video.
Hello guys, that's Nate Madsen, I'm the proprietor, composer and sound designer behind Madsen Studios. I’ve not been a vlog for a very long time, sorry, life went loopy, shifting and touring for work, and so on., however I simply wished to speak rapidly about one thing that occurred to me yesterday.
I needed to undergo the ATT retailer to purchase a brand new iPhone case, and it took them about … In lower than two minutes, the file was chosen and a consultant labored in a short time with me. I imply, it was not a queue, it was not a busy day on the ATT retailer, however the Web or the pc system; one thing was damaged, so that they went to a number of machines and eventually they stated "we are able to return and check out a fourth time", and at the moment I stated "I believe that I'm going to do it." I completed "and I left the shop.
This retailer misplaced the sale. I imply that I had my pockets, that I had chosen the product, I used to be able to go and since they’d technical issues, they missed the sale.
You by no means need that to occur with your individual impartial work, so that you need to attempt to make your course of as fluid and streamlined, as easy and quick as potential. On this means, you may get essentially the most gross sales potential.
Right here is one other instance, one other retailer. Beforehand, I had labored at Apple Retailer about six months after the tip of my keep at [unclear] earlier than turning into totally impartial for 5 years, and folks have been at all times conscious that we had these Apple Nation I believe; they principally appear like barely modified iPods. They might take bank card funds and all the pieces else, we might bid with a drawer, however all of them remotely managed by these units, and each worker of the Apple Retailer would stroll with them. Folks have been content material to remark "dude, it's nice, I've by no means seen it earlier than," and on the time – that was in 2010 – I had by no means seen every other retailer try this earlier than. Now, it's maybe extra standard and customary now, however on the time, it's fairly revolutionary. However it was very straightforward to examine with anybody within the retailer.
So, you need to attempt to make your course of as easy and rational as potential. Now, that doesn’t imply letting the shoppers browse you. I’ll inform you in a short time certainly one of my tales by which a current consumer of Fiverr was fairly explicit and fairly troublesome. That is a kind of conditions the place he requested me to do 4 and a half minutes of audio. I give him my fare and he says "agree, inform me – I don’t want 4 and a half minutes of audio, I would like a minute and a half "or one thing like that. as a result of he began doing all this as … I can recycle this piece right here, and do it there and, to be trustworthy, a puzzling reply. And I do know what he was doing, he was attempting to say "oh okay, you're breaking a lot, properly, we're going to decrease the value by recycling and reusing extra content material with out having to create as a lot unique content material" and I informed him "your message is a bit of complicated, I’d have preferred you to inform me precisely what you wanted proper from the beginning, that means I might have given you essentially the most correct quote and essentially the most better of the start ", and he's a bit offended at me and stated" good, I really feel like I'm completely clear with you ". We didn’t work collectively. [Chuckle.] It's a kind of issues the place I might say that it was not flowing very well, so I attempted to clarify my state of affairs, saying that I had spent plenty of time to map the time you wanted, as a result of – Some extent of clarification, he didn’t come say "I would like 4 and a half minutes of music". He stated "I’ve 4 songs and I would like solos for saxophone throughout choruses", and I needed to manually evaluation and map the time of all these songs, add them up and provides it the ### So, there was much more work on my half, and it was truthfully a type of waste of time.
So, what I imply is that I'm a bit sluggish, a bit of distracted right here, is attempting to make your course of as easy, rational, as fluid as potential. On this means, you possibly can maximize the variety of gross sales you might have. However don’t be afraid to carry again when a buyer may be a bit of complicated, attempt to make the system work a bit, and say "properly, these are my charges ".
Should you like movies, click on I like, subscribe, remark. Ask me questions, I'm right here that can assist you. I've obtained new issues popping out of the works quickly, and apart from that, it's only a loopy finance home, and the work of SGI, after which dad … various things, I'll discuss to you later , goodbye.